Digital Impact on Patient Experience::Infographic

Key findings from Cisco survey highlighting the increased trust in telehealth by consumers. Everybody loves a good infographic, so here are some astounding findings on consumer trust and interaction with their doctors using digital or non-personal means.

digital infographic

Almost an even split across message delivery. Consumers preferred to either:

  • Watch a video with a doctor consultation
  • Receive an IM with a doctor
  • Receive an email from their doctor
  • Get a phone call from their doctor
  • Or a Text message from their doctor
Is this because you cant see your doctor in person anymore?

Interesting fact that consumers don’t trust the very source of the drug manufacturing – the pharmaceutical companies. Trust lost over time. Too bad.

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